FAQs

We believe its always good to ask questions, here are a few that come up time and time again. If you can't find something that suit your query try the search bar or hit up one of our friendly customer experience team.

Shipping

How do I track my order? How long does delivery take? Do you ship outside the USA & Canada? How are your hats packaged? How do I change something in my order?

Returns

How do I return my hat? My hat was gift can I return it? Can I return a sale item? Can I return my hat after 30 days?

Hat Care

How do I keep my hat clean? My hat is all bent, can i fix it?

Sizing

What is my hat size? What if my hat is too big? What if I'm in between sizes?

Our Business

Are your hats ethically made? How do you plant trees? Why are you transitioning from One Hat Sold, Ten Trees Planted?

Materials & Factories

What are your hats made from? Where are your hats made? Are Will & Bear hats sun-safe?

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