Returns
RETURNS FOR ITEMS PURCHASED DURING OUR 2024 ANNUAL SALE (27 March - 1 April)
- If your return is requested within 30 days of purchase and meets the conditions of return listed below, a credit note or exchange for a different size in the same style/colour will be offered.
- Credit notes will have a $9.20 label cost deducted prior to being issued.
- Refunds will not be offered for any purchases during this promotional period unless required by law.
- Items requested for exchange are not guaranteed and may sell out during this high volume period.
Conditions of return
- Purchased from us.willandbear.com
- Within 30 days of purchase date.
- Brand new condition: unworn, not marked with tags attached.
- Sunscreen is considered final sale and cannot be returned.
You can choose between:
- An exchange for a different size
- Store credit
- A refund, with $9.20 processing fee deducted
- Use our returns portal to purchase your desired new item. Receive a discount for confirming this transaction and your processed fee waived on your returned item.
Sending your hat back
- Lodge your return on our portal here
- You’ll receive an email with a prepaid label (USA only) and packing slip. Please include the packing slip, as this helps our team to process your return a lot quicker.
- Send your order back in the original package to make sure it arrives in good condition.
- Note: Canadian customers are responsible for the cost of return shipping. We recommend using a tracked service.
- Please ship your return at your first convenience as shipping labels will expire after 30 days.
Next steps
- Use the shipping label emailed to you to ensure we can track your return. For Canadian customers, we encourage the use of tracked shipping.
- Once we receive it back, our warehouse team will take up to 10 business days to process your order. You’ll receive an email confirming your return once it is approved.
- Shipping costs are not refundable.
Other notes
- Any styles marked ‘final sale’ are not eligible for a credit or refund unless deemed faulty by our team. We kindly ask you to consider this before committing to a purchase.
- Gift vouchers are not eligible for a refund or redeemable for cash.
- While we take care and inspect all items to ensure they meet our quality standards before sending your orders to you, we are sorry if you’ve received something that is flawed. In the case that you believe something is faulty or has been damaged in transit, please email your order number and images to our team at help@willandbear.com so that we can help you.
- If you have received an incorrect item we deeply apologise. Send our team an email to help@willandbear.com with a photo and brief description and we will help to rectify this as soon as possible.
- If your item has recently gone on sale, unfortunately, we are unable to refund the difference between the original and discounted price.
- Any item purchased from a boutique that stocks Will & Bear will need to be returned back to the store purchased from, as these stockists are independently operated.
Our team would love to help you to find the perfect hat and answer your questions. Please email us at help@willandbear.com