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So, you've got questions? We've got answers and we're here to make your life easier, one FAQ at a time. So, grab your FAQ compass and click the link to jump your section.

Buying your first hat?

See our felt hat buying guide and other handy guides

Hat Sizing

One of the most important steps before you purchase: getting an accurate head measurement will get you on your way quicker and save time later. Please note that each hat has its own fit characteristics, so be sure to check the product page for the size guide.

Hat Care

Keeping your hat in tip-top shape is important to us, as it ensures your hat lasts longer. That's good for your wallet and the planet.

Shipping

Our aim is to get your wearing your hat as quickly as possible! Our standard handling time is 48hrs on Mondays - Fridays (excluding public holidays). Our hats are shipped from our warehouse in La Mirada, California.

Estimated Shipping Times

Standard USA | 2-7 Business Days

Priority USA | 1-4 Business Days

Standard Canada | 4-10 Days*

 *For Canadian orders, the times listed above do not take into account any potential hold ups in customs which may sometimes occur and is unfortunately out of our control. Delivery times cannot be guaranteed.

Returns

At Will & Bear, we want you to be completely satisfied with your purchase. If you've bought from us.willandbear.com within the last 30 days and your hat is in brand new condition (unworn, unmarked, and with tags attached), you can easily return it. Sunscreen purchases are final sale and cannot be returned. Simply lodge your return at the link below, and you can choose between an exchange for a different size or a refund (with a $9.20 processing fee deducted).

Sustainability

At Will & Bear, working towards a greener future is at the heart of everything we do. Sustainability and responsible business practices are our driving forces. We're committed to making continuous improvements, no matter how small, with every step we take. We know the journey can be daunting, but we're dedicated to being transparent and sharing our experiences – the highs and the lows – so we can all grow together.

Stockists

We are proudly stocked in small, locally owned boutiques across Australia, New Zealand, and the USA. Plus, we have our own store just 5 minutes from the Coolangatta Airport in Currumbin, QLD. If you're traveling through, be sure to stop in and say hi!

Can't find what your looking for?

Email or use the chat window to chat to a customer service rep