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  • Are Will & Bear hats sun-safe?

    All of our hats are tested by Australian Government agency, ARPSANA, with the majority rated UPF50+ (excellent) which is the highest sun protective rating available anywhere in the world. For...

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  • Why are you transitioning from One Hat Sold, Ten Trees Planted?

    We have been working on a very exciting updated tree planting program to plant trees right here in our home country of Australia. This change means that we will now...

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  • Christmas cut off dates

    Our hats make the perfect gift but to ensure your order will arrive in time for Christmas please make sure it is placed before the cut off date. POSTAGE TO...

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  • Can I buy now pay later?

    Yes. We are integrated with Klarna. Just go through the checkout process and you will have the option on the payment page.

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  • Privacy policy

    This Privacy Policy describes how us.willandbear.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Collecting Personal Information...

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  • Can I return my hat after 30 days?

    We’ll happily accept a return of any full priced item within 30 days for an exchange or store credit where the conditions of return are met.  To view our Conditions...

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  • What if I'm in between sizes?

    If after measuring your head you are in between sizes, we suggest taking the size up. Some styles have an adjustable sweatband (please review the ‘style notes’ of your preferred...

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  • Contact

    Customer Support If you've bought a hat and its not your size or you need help. Or if you want to know more about the brand or have a friendly...

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  • Can I return a sale item?

    Returns for items purchased during promotional offers Items purchased during promotional activity or sales are eligible for a store credit only where the conditions of return are met. Refunds to...

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  • My hat was gift can I return it?

    Simply go to our Returns Page for all information!

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  • What if my hat is too big?

    Some of our hat styles come with an adjustable sweatband. Simply flip the sweatband up, and locate the velcro tab. Move this to tighten or loosen the fit.  If your hat...

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  • My hat is all bent, can i fix it?

    If you have a wool felt hat all you need is a kettle and a trusty pair of hands! Boil the kettle and hold one side of the brim with...

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